{"id":4745,"date":"2020-11-04T23:01:20","date_gmt":"2020-11-05T05:01:20","guid":{"rendered":"http:\/\/gallopingcow.net\/?p=4745"},"modified":"2020-11-04T23:01:21","modified_gmt":"2020-11-05T05:01:21","slug":"on-the-subject-of-customer-service","status":"publish","type":"post","link":"https:\/\/gallopingcow.net\/index.php\/2020\/11\/04\/on-the-subject-of-customer-service\/","title":{"rendered":"On the Subject of Customer Service"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">I had a few new things come in this morning, so I spent all day working on those. The kids were back, which meant I had to work around the bell schedule again. I also kept getting phone calls instead of work orders, but fortunately it wasn&#8217;t anything too serious.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Summer got a lunch break, so I picked her up and we went to Brangus. A big group of the guys were there with Dale, and it hurt my feelers that not one of them said a word to me about it. I knew it was Gary&#8217;s birthday, so I guess it was my fault for not finding my way back to the shop before lunch, but a text doesn&#8217;t seem like too much trouble <em>if<\/em> they wanted me there. On the plus side, our waitress was my favorite, and remembered my order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I spent all afternoon fighting my way around a switch configuration, which really ended up being due to port security and forgetting that there was another network device in line that kept breaking things as I fixed them. I won in the end, except for some lag in how often PaperCut updates printer IPs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After work, Julie brought me some leftover donuts from work. Then Summer came over and took a bath while I finished up some leftovers. Autumn called for a ride because Nick&#8217;s car quit on them on the drive over, so we picked them up.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">While the girls were inside watching TV, I called Belkin WeMo support for help with my new light switch that won&#8217;t update firmware. The support was surprisingly really great in spite of having to call back when the line went dead the first time. The guy I got the second time could tell I knew my stuff, so we sped through the troubleshooting stuff really quickly and he escalated the issue with an expected callback in a day or two. Best of all, they&#8217;re open 24\/7, so I really can take care of it when it&#8217;s convenient for me.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once off the phone, I had to play catch-up on a conversation with emotion that the girls were having. We de-escalated pretty easily, and set some expectations. With that, the leash will get just a little bit shorter, and the behavior will have to show marked improvement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Finally, just before bed, I ordered a new Shorai battery for the Shadow. I had to email the manufacturer this afternoon for the correct part number, and they responded in like an hour. Of course I went back to MotoMummy for the battery, since they&#8217;ve always been spectacular on top of having the best price by a long shot. This time we&#8217;ll see if they can draw my namesake on the shipping box.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8220;<em>Like hugging a giant rotisserie chicken.&#8221;<\/em><br><em>Sometimes you just have to take the compliments as they come.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>I had a few new things come in this morning, so I spent all day working on those. The kids were back, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","footnotes":""},"categories":[1],"tags":[45,29,57,27],"class_list":["post-4745","post","type-post","status-publish","format-standard","hentry","category-uncategorised","tag-anger-management","tag-family","tag-parenting","tag-work"],"_links":{"self":[{"href":"https:\/\/gallopingcow.net\/index.php\/wp-json\/wp\/v2\/posts\/4745","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gallopingcow.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gallopingcow.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gallopingcow.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gallopingcow.net\/index.php\/wp-json\/wp\/v2\/comments?post=4745"}],"version-history":[{"count":1,"href":"https:\/\/gallopingcow.net\/index.php\/wp-json\/wp\/v2\/posts\/4745\/revisions"}],"predecessor-version":[{"id":4746,"href":"https:\/\/gallopingcow.net\/index.php\/wp-json\/wp\/v2\/posts\/4745\/revisions\/4746"}],"wp:attachment":[{"href":"https:\/\/gallopingcow.net\/index.php\/wp-json\/wp\/v2\/media?parent=4745"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gallopingcow.net\/index.php\/wp-json\/wp\/v2\/categories?post=4745"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gallopingcow.net\/index.php\/wp-json\/wp\/v2\/tags?post=4745"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}